Make a Complaint

If you have a complaint about privacy or your personal data — or about NYAM more generally — please tell us below. We take complaints seriously and will acknowledge and respond to yours.

What happens after you complain

We take every complaint seriously and handle it through a documented process.

If you give us your email address, we aim to acknowledge your complaint within 5 working days and to send a full response within 30 calendar days. If your complaint is complex and we need longer, we’ll email you before then to explain why and tell you when to expect our response.

You can complain anonymously by leaving your name and email blank — but we won’t be able to acknowledge or reply if we don’t have a way to reach you.

If your complaint is about how we’ve handled your personal data and you’re not happy with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at any time, at ico.org.uk.

Submit a complaint

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Complaint received

Thank you — we've received your complaint and logged it. If you provided an email address, we'll acknowledge it within 5 working days and respond within 30 calendar days. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

You can also email us directly at support@nyamapp.co.uk. If your complaint is about your personal data and you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.